1. Introduction

Welcome to Love-Retail.com (“we”, “our”, “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website, place an order, or interact with us in any way.

By using our website, you agree to this Privacy Policy.
If you do not agree, please do not use our website.

2. Who We Are

Love-Retail.com is operated by GMM DIGITAL MARKETING LTD, a company registered in England & Wales.
We act as the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

3. Information We Collect

We collect only the information necessary to provide our services and process your orders:

Identity & Contact Data: Name, address, phone number, email
Order Details: Products purchased, delivery details, order notes
Technical Data: IP address, browser type, device information, and cookies
Communication Data: Messages, reviews, or queries you send to us

Payment Information:
We do not store or process your payment card details.
All payments are securely handled by third-party payment providers (e.g., PayPal, Stripe, or other trusted gateways).

4. How We Use Your Data

We use your personal data to:

Process and deliver your orders
Communicate with you about your orders or account
Provide customer support
Send service updates or promotional offers (only if you opt in)
Improve our website and user experience
Comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

Contractual necessity – to fulfil and deliver your purchase
Legal obligation – to meet tax, accounting, or consumer law requirements
Legitimate interests – to improve our services and prevent fraud
Consent – when you subscribe to marketing communications

6. How We Protect Your Data

We apply strict security measures, including:

SSL encryption across our website
Secure UK-based servers
Restricted staff access to customer data
Regular security checks and compliance monitoring

We never sell or rent your personal information.

7. Third-Party Services

We may share limited personal data with trusted third parties who help us operate our business, such as:

Payment processors (PayPal, Stripe, etc.)
Delivery partners (Royal Mail, Evri, DPD, etc.)
Analytics and marketing tools (Google Analytics, Facebook Pixel)

These providers act as Data Processors and are bound by strict data protection agreements.

We do not store or access your payment information — this is handled exclusively by the payment provider you choose at checkout.

8. Data Retention

We retain your data only as long as necessary for the purposes we collected it for, including legal, accounting, or reporting obligations.
Typically, order data is retained for up to 6 years in line with UK tax law.

9. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Object to or restrict processing
Request data portability
Withdraw consent for marketing communications

To exercise any of these rights, contact us at info@love-retail.com.
We will respond within 30 days in compliance with UK law.

10. Marketing Communications

You will only receive marketing emails if you have explicitly opted in.
You may unsubscribe at any time by clicking “Unsubscribe” in our emails or contacting us directly.

We do not sell or share your information with third parties for marketing.

11. International Transfers

Your data is stored securely within the United Kingdom or the European Economic Area (EEA).
If data is transferred outside the UK/EEA (e.g., via third-party services), we ensure appropriate safeguards under UK GDPR are in place.

12. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyse website performance.
For details, see our Cookie Policy below.

13. Changes to This Policy

We may update this Privacy Policy periodically.
The latest version will always be posted at www.love-retail.com/privacy-policy.
Please check this page regularly for updates.

14. Contact Us

If you have any questions about our Privacy Policy or data handling practices:

📧 Email: info@love-retail.com
📍 Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
🕒 Hours: Monday – Friday, 9 AM to 5 PM (UK time)

Cookie Policy

Last Updated: 01/11/2025
Applies to: https://love-retail.com

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website.
They help improve your experience, remember your preferences, and collect analytical data.

2. Types of Cookies We Use

Type	Purpose
Essential Cookies	Required for website functionality (e.g., shopping basket, checkout).
Performance Cookies	Collect anonymous data on website usage (e.g., Google Analytics).
Functional Cookies	Remember your preferences such as language or region.
Advertising Cookies	Used by third-party services (e.g., Facebook Pixel, Google Ads) to display relevant adverts.

3. Managing Cookies

When you first visit love-retail.com, you will see a cookie consent banner allowing you to accept or manage your cookie settings.

You can also adjust cookie preferences directly in your browser.
Please note: disabling certain cookies may affect site functionality.

4. Third-Party Cookies

Some cookies are placed by trusted partners, including:

Google Analytics – to analyse visitor statistics
Facebook Pixel – for marketing performance
Payment processors – to secure checkout sessions

We do not control third-party cookies. Please refer to their respective privacy policies for more information.

5. Updates to This Policy

We may update this Cookie Policy occasionally.
All updates will be published on this page.

6. Contact

If you have any questions about our use of cookies:
📧 Email: info@love-retail.com